Robotic Process Automation (RPA)
Robotic process automation is a way for business automation using software. It is due to the nature and the role of RPA that this kind of automation is metaphorically associated to robots. In reality, there is no robot, and it is software that is acting like a robot. RPA usually learns how a user uses the computer to perform a specific task and repeats that using the same user interface as we humans use by simulating mouse movements and keyboard strokes. This is in contrast with regular workflow automation in which the process is built into the software logic removing the need for any human interaction where the computer works for itself for a while before completing the task. To learn more about RPA and how to benefit from it in your business see the respective chapter in my book, “Build An Online Business in 24 Hours”.
Artificial Intelligence (AI)
In computer science, artificial intelligence (AI), sometimes called machine intelligence, is intelligence demonstrated by machines, unlike the natural intelligence we associate to humans and animals. The term “artificial intelligence” is often used to describe machines (or computers) that mimic “cognitive” functions that humans associate with the human mind, such as “learning” and “problem-solving” (reference: Wikipedia)
Using AI, we can simulate part of what we humans do, to be done by computers. Below are some examples of what you can achieve using AI. And if you did not already know, you have perhaps been already using AI for some time, without you noticing it. To learn more on how to benefit from AI in your business, see the respective chapter in my book, “Build An Online Business in 24 Hours”.
An Internet bot, web robot, robot or simply bot, is a software application that runs automated tasks over the Internet. Typically, bots perform tasks that are simple and repetitive, much faster than a person could. (Reference: Wikipedia)
A chatbot is a type of bot, which simulates human interaction with end-users on websites or Apps using a chat interface. A chatbot can perform a conversation with your customer or visitors of your website, just as a real person does. Chatbot can ask questions, answer customer queries and do more either based on pre-defined logic, or using Artificial Intelligence (AI). To learn more on how to benefit from chatbots in your business, see the respective chapter in my book, “Build An Online Business in 24 Hours”.
Voice assistances are another great way of using AI technology. Today, you have them on almost any major IT platform: Alexa from Amazon, Siri from Apple, Cortana from Microsoft, Google Assistant from Google, MB from Daimler, and more. Voice Assistants help users to interact with devices without a need to type as for some devices like mobile phones the typing can be slow compared to a regular computer keyboard or not safe when using them on the go or on devices like Smart speakers where there are no keyboards at all. To learn more on how to benefit from Voice Assistants in your business, see the respective chapter in my book, “Build An Online Business in 24 Hours”.
Building an online business is a journey. But it does not need to be long and painful. Building an Online Business or Transforming an existing one Digitally, should not become a sophisticated paper exercise. Creating value for the customers and other stakeholders should remain as the aim of any business process including the Digital Transformation. This is more so for smaller businesses.
My book ‘Build An Online Business in 24 Hours’, aims to inspire and show a roadmap to bring your existing or future business online in a short period of time.
To learn more about some of the subjects on this page, and to find out a roadmap to build an online business in 24 hours, read my book.